01
Managed IT & support
Monitoring, patching, and a helpdesk staffed by people who already know your setup.
- 24/7 monitoring & alerting
- Patch & update management
- Remote helpdesk with on-site dispatch
- Asset inventory
- Vendor management
What we do
Services
Three buckets: what's included in a managed plan, what you can add on, and what we quote per project.
Tier one
Included in every managed plan
Essential, Business, and Complete all carry these. No hourly billing on any of them.
02
Network management
The layer everything else depends on, managed rather than merely installed.
- Firewall configuration & management
- Switch & access point monitoring
- VLAN segmentation
- ISP failover & troubleshooting
03
Endpoint protection
Managed detection and response on every covered device — actively watched, not just installed.
- Managed EDR
- Alerts reviewed by a person
- Device isolation on incident
Tier two
Optional add-ons
Priced per user, per server, or per location. Add what you need, drop what you don't.
KirronShield
Powered by CrowdStrike
Our extended security suite, monitored rather than installed and forgotten.
- Email security & anti-phishing
- Dark web credential monitoring
- Security awareness training
- Recurring vulnerability scanning
Backup & continuity
Powered by Synology & M365 Backup
Off-site, isolated from your production systems, and restore-tested on a real schedule.
- Scheduled to your tolerance for data loss
- Ransomware-isolated copies
- Documented recovery process
Server management
Priced per server
On-premise, cloud, or the hybrid most businesses actually run.
- Windows Server & virtualization
- Microsoft 365 & Google Workspace
- Patching on the same cadence
Camera & AV monitoring
Powered by UniFi Protect
So you find out a camera is down before you need the footage.
- Recorder health monitoring
- Retention verification
- Priced per location
Compliance support
PCI-DSS & cyber insurance
The evidence you need when a customer or insurer starts asking.
- Card-data network segmentation
- Insurance questionnaire documentation
- Not a QSA — we won't certify you
Not sure what you need?
Start here
Groundwork documents what you actually have and tells you which of these are worth paying for.
Tier three
Project work
Quoted per job, not covered by a monthly plan. Existing clients get priority scheduling.
Structured cabling
Pulled, terminated, labelled, and documented — so the next person who opens that cabinet can follow it.
- Cat6 & Cat6A, new builds and retrofits
- Fiber between floors or buildings
- Rack builds & patch panels
- Certified, with as-built docs
Networks & Wi-Fi buildouts
Designed for real buildings — concrete, drop ceilings, stainless kitchens, a hundred devices at peak.
- Site survey before anything is mounted
- UniFi & Meraki deployments
- Guest network isolation
Cameras, AV & access
Sized for the retention you actually need, and configured securely rather than port-forwarded.
- IP cameras & NVR
- Door entry & access control
- Background audio & paging
Restaurant & hospitality networks
We build the infrastructure your POS runs on. Your POS vendor installs and supports the terminals and the software — we handle everything underneath, and coordinate with them through go-live.
- Cabling for terminals, KDS & printers
- Guest Wi-Fi split from payments
- PCI segmentation from the first switch
- Multi-site rollouts
New locations & office moves
Planned around your opening date, with the cabling done while the walls are still open.
- Circuit provisioning lead times
- Equipment room design
- Standardized across sites
Server & cloud migrations
Moving something to the cloud, or back, without a week of downtime.
- Microsoft 365 & Workspace migrations
- File server consolidation
- Planned rollback at every stage
Where every engagement starts
Groundwork.
A fixed-fee audit that documents what you actually have — network, devices, security gaps, licensing — and gives you a prioritized fix list with real costs. You keep the report whether or not you hire us.
- Full documentation — what's installed, how it's wired, what's aging
- Security gap review — the items that fail an insurance questionnaire
- Prioritized fixes with costs — urgent, soon, eventually
Credited back in full when you start a managed plan.
Start with GroundworkPHOTO — site survey in progress
Next step
Not sure which of these you need?
That's what the first call is for. Fifteen minutes, and we'll tell you what we'd do first.
Book a call