FAQ

Flat monthly for managed services, priced per user: Essential $95, Business $145, Complete $195. Offices under 10 people can start on Starter at $49 per user, and restaurants pay $399 per location. Project work — cabling, installs, buildouts — is quoted per project at $95 an hour. There’s no hourly billing on anything covered by your plan, so you’re never deciding whether a problem is worth calling about.

No. Month to month, with thirty days notice to cancel. We’d rather earn the renewal than rely on a term you regret. If you choose a 12-month agreement, onboarding is included; month to month, it’s a one-time $75 per user. If we’re not doing a good job you should be able to leave, and you’d take your documentation and credentials with you.

Groundwork — a $495 fixed-fee audit that documents what you actually have and produces a prioritized fix list with costs. You keep the report whether or not you hire us, and the fee comes off your first invoice if you start a managed plan.

Yes. Not everything needs a contract. If you have a specific problem, call and we’ll quote the fix, or buy a block of prepaid support hours: 5 hours for $425 or 10 hours for $800.

Monitoring, patching, helpdesk, and security are remote regardless of where you are — geography is irrelevant to most of what we do. When a job needs hands on equipment, we dispatch a vetted technician to your site and manage the work ourselves. You deal with us throughout, not with whoever showed up.

Someone who already knows your setup. We’re small enough that you’re not explaining your environment from scratch every time, and that’s deliberate.

Monitoring runs 24/7 on every plan, so outages are flagged around the clock. The help desk works business hours. If you run a restaurant or retail shop and need evening or weekend coverage, we’ll scope it with you and put it in writing.

Critical issues on Business, Complete and Restaurant Network Care: 4 hours remote and 2 business days onsite. Everything else, and every request on Essential: next business day. The targets are written into your agreement.

Yes. That’s the distinction we care about. Endpoint protection that nobody watches is a checkbox, not a control. Alerts get reviewed and acted on.

We handle the network side — segmentation, firewall configuration, keeping systems patched and documented. That’s usually where small merchants fail their self-assessment. We’re not a Qualified Security Assessor and we won’t certify you, but we’ll get the infrastructure into a state where the questionnaire is answerable honestly.

Yes. Those questionnaires ask specific technical questions — MFA enforcement, EDR, isolated and tested backups, patch windows. We can tell you truthfully where you stand and close the gaps you want closed.

You do. Always. You can request a copy at any time, and if you leave you take it with you. Holding a client’s credentials hostage is a practice we’d rather compete against than adopt.

No. We build and manage the network your POS runs on — cabling, switching, segmentation, connectivity. Your POS vendor installs and supports the terminals and the software. We coordinate with them directly through install and go-live so the handoff isn’t your problem.

We don’t build marketing websites. We do build internal tools and workflow automation for clients, such as connecting the apps you already use. For a public website, we’ll point you at someone who does it properly.

We’ll say so. Every provider has a boundary, and knowing where ours is should make the rest of what we say more believable.

Not at all. Plenty of our clients have someone internal. We often work alongside them — taking the monitoring, security, and after-hours load so they can focus on the things only they can do.

Fifteen minutes. How many locations, what you’re running, what keeps going wrong. If we’re not the right fit we’ll say so and suggest someone better.

Worth talking anyway. Groundwork gives you a documented picture of your own environment, which is useful whoever manages it — including for holding your current provider to account.